Urgent call-outs
When the issue cannot simply wait until next week.
Urgent support is available subject to location, workload and the nature of the fault. Call directly for active safety concerns or use the call-back form with the urgency clearly selected.
Reasons to call
- Partial or complete loss of power
- Repeated tripping
- Burning smells, heat or visible damage
- Electrical faults affecting business operation
- Unsafe accessories or exposed parts
Before attendance
- Keep people away from the affected area
- Do not repeatedly reset a device that continues to trip
- Isolate only if it is safe and you know what you are isolating
- For smoke, fire or immediate danger call 999
- Call Devereux Energy directly to confirm availability
How the work is handled
1
Understand
Gather the site information, symptoms, constraints and urgency.
2
Execute
Complete the agreed investigation, repair or installation safely and neatly.
3
Confirm
Test the outcome and provide the relevant evidence, certification or next actions.